Congressman David Joyce : COVID-19 Resources for Ohioans

COVID-19 Resources for Ohioans

Ohio Department of Health Coronavirus Call Center: 1-833-427-5634

Ashtabula County Health Department: 440-576-6010

Cuyahoga County Board of Health: 216-201-2000

Geauga County Health District: 440-279-1900

Lake County General Health District: 440-350-2543

Portage County Combined General Health District: 330-296-9919

Trumbull County Combined Health District: 330-675-2489

Summit County Public Health: 330-923-4891

Resources for local health districts and providers can be found here.

Filing for Unemployment

An executive order issued by Governor DeWine expands flexibility for Ohioans to receive unemployment benefits during Ohio's emergency declaration period. Unemployment benefits will be available for eligible individuals who are requested by a medical professional, local health authority, or employer to be isolated or quarantined as a consequence of COVID-19, even if they are not actually diagnosed with COVID-19. In addition, the waiting period for eligible Ohioans to receive unemployment benefits will be waived.

For workers who need to file for unemployment, you can do so online with the Ohio Department of Job and Family Services here. A step-by-step guide to help you through that process can be found here and a video guide to help you can be found here

The CARES Act – the third COVID-19 relief package that Congress passed – provided much-needed temporary support for American workers impacted by the pandemic, dedicating $250 billion to give workers more access to unemployment benefits during this public health emergency. Overall, the bill:

  • Creates a temporary Pandemic Unemployment Assistance program;
  • Expands coverage to more workers, including self-employed, contractors, and furloughed workers;
  • Increases Americans’ unemployment benefits by $600/week for the next 4 months;
  • Makes available 13 additional weeks of unemployment for those who need it;
  • Waives the normal one-week waiting period;
  • Includes funding to offset 50% of the costs of state and local government and non-profits for cost of paying unemployment to their workers; and
  • Supports short-time, work share programs as an alternative to layoffs.

More information regarding the new federal pandemic unemployment program can be found here. The Ohio Department of Job and Family Services has also extended their call center hours. You can reach the department at 1-877-644-6562 (OHIO-JOB) from 7 a.m. to 7 p.m. weekdays, from 9 a.m. to 5 p.m. on Saturdays, and from 9 a.m. to 1 p.m. on Sundays.

COVID-19 Tax Relief

In response to the COVID-19 outbreak, the U.S. Department of Treasury and the IRS have officially delayed Tax Day from April 15 until July 15.  No other filing is necessary for payment extensions. All taxpayers and businesses will have this additional time to file and make payments without interest or penalties. Current guidance and information, and more as it becomes available, can be found here.


Federal Agency Access

Below, please find agency-by-agency information, guidance, and contact information.

  • U.S. Department of Health and Human Services (here)
  • U.S. Department of Education (here)
  • U.S. Department of Agriculture (here)
  • U.S. Department of Labor (here)
  • U.S. Department of Homeland Security (here)
  • U.S. Department of State (here)
  • U.S. Department of Veterans Affairs (here)
  • U.S. Environmental Protection Agency (here)
  • U.S. Department of the Treasury (here)
  • Centers for Medicare and Medicaid Services (here)
  • FEMA (here

The Department of Education’s Federal Student Aid customer care line remains open at 800-4-FED-AID. Additionally, questions on which the Department can be helpful should be directed to
The Centers for Disease Control and Prevention can be reached at 800-CDC-INFO (800-232-4636). This is a hotline for the public with questions about anything related to the CDC. Information is also available on the CDC INFO website.

Information regarding repatriation assistance can be found by calling the State Department at: 1-888-407-4747 (inside the United States) or 202-501-4444 (outside the United States).

For information regarding the U.S. Food and Drug Administration, contact the FDA’s hotline (1-888-INFO-FDA), which is available 24 hours a day.


Information on Closures of Bureau of Motor Vehicles (BMV) Locations

On Wednesday, March 18, Ohio Governor Mike DeWine announced that 181 deputy registrar agencies and 52 driver examination stations would close at the end of the business day. For more information about which BMV sites remain open and what services they are offering during the COVID-19 outbreak, click here.

COVID-19 Resources for Caregivers of Alzheimer’s Patients

The novel coronavirus presents unique challenges for more than 5 million Americans living with Alzheimer’s and their 16 million caregivers. 

For those who are caregivers for someone with Alzheimer’s or dementia, you can find a COVID-19 tip sheet here. You can also receive assistance from the Alzheimer’s Association free, 24/7 Helpline at 800.272.3900, which is staffed by masters-level clinicians and offers translation services in more than 170 languages.

Beware of Scams

Fear and uncertainty surrounding the coronavirus pandemic could give rise to an outbreak of scams. Ohio Attorney General Dave Yostencourages Ohioans to follow these tips to avoid coronavirus-related scams:

  • Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or other expert sources with special advice or information about the coronavirus. Legitimate information is available for free on the CDC’s website.
  • Ignore online advertisements promoting cures for the coronavirus. According to the Federal Trade Commission, “There currently are no vaccines, pills, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) online or in stores.”
  • Research nonprofit organizations and crowdfunding campaigns before donating. A database of registered charities is available on the Ohio Attorney General’s website. Avoid groups that pressure you into donating and never donate via cash, gift cards, wire transfer or prepaid money card. These are the preferred payment methods of scammers.
  • Be cautious of anyone going door to door offering coronavirus testing or temperature readings and requesting personal information. Call law enforcement immediately if you see a suspicious person. Never let strangers into your home.
  • Beware of emails and other attempts to “phish” for your personal, financial and medical information. When in doubt, do not share. If the source claims to be your bank or a government agency, confirm they are legitimate by calling the organization at a phone number you have verified.
  • When online, avoid clicking on unknown links or pop-ups and never download any suspicious email attachment. Doing so could infect your devices with malicious software designed to steal your personal information or lock your computer until you pay a ransom.

Consumers who suspect an unfair or deceptive sales practice should contact the Ohio Attorney General’s Office at or 800-282-0515.


Coping with COVID-19 Stress & Anxiety for Adults:

  • National Suicide Prevention Lifeline
  • The PEER Center Warm Line
    (614) 358-TALK (8255), 9 a.m. to 3 p.m.
  • Disaster Distress Helpline
    1-800-985-5990 (1-800-846-8517 TTY)
  • Ohio Crisis Text Line
    Text the keyword “4HOPE” to 741 741
  • Ohio Department of Mental Health and Addiction Services help line
    1-877-275-6364 (to find resources in your community)
  • Ohio Department of Mental Health and Addiction Services COVID-19 resources:


For Students and Parents

Virtual Exhibits for Online Learning and Fun

Lions, tigers, and bears…paintings, sculptures, and digital art! Children can continue their learning by “visiting” museums, art galleries, zoos, or aquariums online from the comfort of their own homes. Virtual tours, exhibits, and activities provide learning opportunities about arts and culture, animals, history, and more. View a list of these online learning resources, click here.

Family Activities to Do During COVID-19

There are so many things you can during this time at home! Here is a list of suggested activities, both indoors and out!

Free Internet for Students

The Spectrum cable television and Internet provider is offering free Internet for 60 days for students without a connection during the coronavirus school shutdowns.Learn more here.

Special Store Hours for Seniors, Others at High-Risk for Serious COVID-19 Illness

Many stores across OH-14 are designating specific times for seniors and others who are at higher risk for serious illness with COVID-19 to shop. While there are more, below are at least two stores in each OH-14 county that have done so:

Business Day of Week Hours Designated Group
Wal-Mart Tuesday 6am-7am/
7am-8am online order pick-up
Seniors, first responders, healthcare workers and at-risk customers
Whole Foods Every Day 8am-9am Seniors and at-risk customers
Trader Joes Every Day First Hour (either 8am-9am or 9am-10am, contact local store) Seniors and at-risk customers
ALDI Tue/Thurs 8:30am-9:30am Seniors and at-risk customers
BJ's Wholesale Every Day 8am-9am Older than 60
Costco Tue, Wed, Thurs 8am-9am Older than 60, one member card per person only.
Dollar General Every Day First Hour (contact local store) Seniors
Rite Aid Mon-Fri 9am-10am Seniors and at-risk customers
Target Wednesday 8am-9am Seniors and at-risk customers
Big Lots Every Day First Hour (contact local store) Seniors and at risk customers
Giant Eagle Mon-Wed (seniors)/
Thurs-Fri (First responders/healthcare workers)
6am-7am Seniors, at risk customers, first responders, healthcare workers
Heinens Every Day 8am-9am Seniors and at risk customers